Patient Billing Information
Mile Bluff Medical Center utilizes two separate billing offices: the hospital division and the clinics division. The hospital division files your claims for hospital inpatient and outpatient services (i.e. rehabilitation, audiology, etc.), laboratory services and radiology services provided at any Mile Bluff facility. The clinics division files claims for professional services provided at any Mile Bluff facility.
Mile Bluff Medical Center also works with many visiting specialists and outside resources to provide the best care for our patients. This could possibly result in billings from those other providers. For example, if you have an appointment at the UW Specialty Clinic located at Mile Bluff Clinic in Mauston, you will receive a bill from UW Hospitals.
If you provide us with accurate information, we will file medical claims for you to Medicare, Wisconsin Medicaid and commercial insurances. The insurance market is constantly changing, so we encourage you to read your coverage policy and check with you insurance company to confirm that Mile Bluff Medical Center is within your network. We are always happy to serve you, but receiving care within your network will be to your financial advantage.
Any bill balances left after your insurance company processes the bill, is your responsibility to pay.
Here are some frequently asked questions and answers that we hope will help you understand the Mile Bluff billing process.
Q: Can I find out how much a medical service will cost?A:
You may call the hospital division office at 608-847-6161 or the clinics division office at 608-847-5000 and ask to speak with a patient accounts representative. We can provide you with a price range estimate. While it is possible to estimate these services, it is not possible to precisely quote the cost until the medical service has been provided.Q: Am I expected to pay when I come in for my appointment?A:
We ask that you come prepared to pay for all know patient expenses such as co-payments, deductibles, coinsurance or non-covered amounts. If you are not able to pay in full at time of service, one of our patient representatives can help you work out a reasonable payment plan.Q: How can I be sure my health plan will pay my bill?A:
Our office will make every reasonable effort to work with your insurance company to obtain payment for your services. However, every policy is different. It is your responsibility to understand what your policy coverage is, where your network providers are, and whether your insurance company required pre-authorization for any service. If we are unable to obtain payment from your insurance company, we will bill you for payment.Q: What if I cannot pay my bill in full after insurance processes my claim?A:
Normally, payment of your bill is due within 15 days of the patient balance appearing on your statement. However, our staff will work with you to arrange a reasonable payment plan. Q: What if I do not have health insurance?A:
If you are unable to pay your balance in full, our staff will work with you to arrange a reasonable payment plan. We offer several programs, including the Community Care and Sliding Fee Scale programs
, to qualifying individuals that can help you meet your financial obligations. For more information, contact the hospital billing division at 608-847-1871 or the clinics billing division office at 608-847-9773, or ask to talk with a patient account representative when you are at Mile Bluff for services.