Ready for Launch – Mile Bluff announces new EHR

For the past nine months, the team at Mile Bluff has been working behind the scenes to build its new electronic health record (EHR) system, Meditech Expanse. Beginning October 1, this single EHR will replace the two separate clinic and hospital systems that are currently being used. This change allows for a universal patient record to be easily accessed from wherever you receive care throughout the Mile Bluff organization.

With the new EHR, you’ll experience enhanced:

• Convenience – Schedule and pre-register for appointments online, when and where it works best for you.
• Efficiency –Save time at the clinic by signing consent forms, completing questionnaires, and updating your account information online – all before arriving for a visit.
• Accessibility – View test results, message your provider, request prescription renewals and pay your bills online from wherever you choose.

Your ability to make appointments over the phone and register in person won’t be going anywhere. However, if you do wish to take advantage of these new options, many of them will be made available to you through a new, enhanced patient portal – My Mile Bluff Portal.

Just like Mile Bluff is going from two EHRs to one, it will also be going from two patient portal systems to one. If you already have a Meditech portal with Mile Bluff (for hospital and outpatient services), you will automatically be transferred to one of the upgraded accounts. If you have a NextGen portal (to access your clinic information), this will no longer be needed. That account will be deactivated, and you will be able to access what you need through My Mile Bluff Portal. If you do not have a Meditech portal, and you would like one, you can request yours online at www.MileBluff.com/MyPortal any time after October 1.

Please note that as the staff adjusts to a new computer system, there are likely to be a few speed bumps along the way. They appreciate your patience and understanding as they work through this time of transition. To help you prepare, below are a few of the issues they anticipate with the initial roll-out.

• The portal will not be available September 30 and October 1. Anyone expecting COVID-19 results during this downtime will receive results by phone.
• When you do access your My Mile Bluff Portal, some of the information you are used to seeing may not be there. You can rest assured that the information is still in your health records, and has not been lost. It may take some time before the patient portal system catches up with the EHR.
• At your first clinic appointment after the transition, you may be asked extra questions to ensure that your personal and family health history information transferred completely and is up-to-date.

This will continue to be a work in progress, and it will be worth the wait when everything has transferred and is running smoothly. Whether you’re making an appointment through Mile Bluff’s website, discussing treatment options during a clinic visit, checking lab results in your patient portal, or paying a bill online, you’ll benefit from the ways the new system makes connecting with Mile Bluff’s great care even easier.