Patient Bill of Rights

Mile Bluff Medical Center is committed to providing compassionate and progressive care, improving the health and wellness of the community, and going beyond expectations in healthcare today and always. To do this, we want our patients to know that they have certain rights. The following list highlights some of the rights patients have, but it is not intended to be all-inclusive.

Every patient has the right to:

• considerate and respectful care
• be treated with dignity
• privacy and confidentiality concerning medical care and records
• a clear and understandable explanation of the nature of his or her illness, treatment plan, alternatives and prognosis
• participate in the planning of his or her care
• make choices and decisions prior to and during the course of treatment
• the information that is necessary to provide informed consent prior to a procedure or treatment
• refuse medical treatment and be informed of the medical consequences
• change physician or healthcare provider, if one is available
• coordination and continuity of care
• have an advanced directive concerning future treatment or designation of a surrogate decision maker
• receive, upon request, a copy of his or her medical record
• receive, upon request, information about fees or charges, and explanation of billing and the consequences of failing to pay a bill
• express a complaint or concern, and have it addressed promptly

Patient Responsibilities

At Mile Bluff Medical Center we believe that to achieve the highest level of healthcare satisfaction, patients and providers need to work together. To do this, patients also have certain responsibilities.

Patients have a responsibility to:

• provide up-to-date, accurate information about their health to members of Mile Bluff's healthcare team
• ask questions and ask for clarification in order to ensure they understand the prescribed treatment plans and medical conditions
• follow the treatment recommended by the medical team
• be considerate of other patients' rights and privacy
• meet the financial obligations to the medical facility