Patient Policies

Privacy Practices

Mile Bluff Medical Center is required by law to maintain the privacy of your health information. We are also required have a notice available to you that describes our legal duties and privacy practices, as well as your privacy rights with respect to your health information. We follow the privacy practices described in our Notice of Privacy Practices.

We reserve the right to change the privacy practices described in this notice in the event that the practices need to be changed to be in compliance with the law. We will make the new changes effective for all the protected health information that we maintain.

If you have any questions about any part of this notice, or if you want more information about the privacy practices of Mile Bluff Medical Center, please contact:

Corporate Compliance Officer
Mile Bluff Medical Center
1050 Division Street
Mauston, WI 53948
608-847-6161

Patient Rights & Responsibilities

Mile Bluff is committed to providing excellent treatment and services within the scope of our mission. You have the right to expect that this care is delivered in a professional and ethical manner.

As an organization, we have established patient rights and responsibilities. You should feel fully empowered to exercise these rights and to communicate any concerns to our staff.

As a patient, you have the right to:

• considerate and respectful care
• receive care in a safe setting
• information about treatment and services
• participate in the development and implementation of your plan of care
• confidentiality of your clinical records
• have concerns and complaints heard

You also have the right to file a grievance with the following agencies:

• Wisconsin Department of Health & Family Services Division of Quality Assurance
  PO Box 2969
  Madison, WI 53701
  608-266-8481
  www.dhs.wisconsin.gov
• The Joint Commission - Office of Quality Monitoring
  One Renaissance Boulevard
  Oakbrook Terrace, Illinois 60181
  email: complaint@jointcommission.org
  Fax: 630-792-5636

In addition to your rights, you also have responsibilities. As a member of the healthcare team, it is important that the information you provide is accurate and that the hospital rules and regulations are followed.

As a patient, you have a responsibility to:

• ask for clarification of things you do not understand
• provide accurate and complete information about your present health status, your medical history, medications, and advance medical directives
• follow instructions regarding your care plan
• respect the privacy of others
• meet your financial commitments to the hospital

For further explanation on how these rights are respected at Mile Bluff, please review our patient rights and responsibilities booklet.