Quality & Safety

Below are just some of the steps employees at Mile Bluff Medical Center take in order to ensure patient safety.

• Using two patient identifiers - This is done by checking a patient's arm band whenever a lab sample is collected, medication is given, blood is transfused, or surgery is performed.
• Practicing proper hand hygiene - Employees use soap and water or alcohol-based gel to reduce the risk of spreading infection to patients.
• Avoiding the cause of drug-resistant infections - Employees make sure that no inappropriate medications are used to treat a patient's condition.
• Ensuring a patient's privacy - Employees follow HIPAA laws and take precautionary steps to protect your personal health information.
• Helping patients find assistance - If a patient needs further assistance, employees will help connect patients with additional resources.

If you would like to talk to someone about your experience at Mile Bluff, you are encouraged to:

• Speak with your nurse or healthcare provider directly
• Ask to speak with the charge nurse or director of the department
• Contact the Director of Quality Improvement
• Share your comments if you receive a patient satisfaction survey in the mail
• Ask to speak to a member of the executive team or administration
• Contact the Wisconsin Division of Quality Assurance at 800-642-6552
• Contact the Joint Commission at www.jointcommission.org or fax a concern to 630-792-5636.